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SwordMaxConnect

Privacy Policy

Your privacy matters to us. Here's how we protect and handle your personal information when you work with SwordMaxConnect.

Last Updated: January 15, 2025

Information We Collect

When you reach out to us for blockchain consulting services, we collect information that helps us understand your business needs and provide tailored solutions. This isn't about gathering data for the sake of it—it's about delivering the right service for your specific situation.

  • Contact details like your name, email, phone number, and business address
  • Company information including business size, industry, and current technology stack
  • Project requirements and technical specifications you share with us
  • Communication records from our conversations and consultations
  • Website usage data when you visit our site, including IP address and browser information
  • Payment information for billing purposes (processed securely through third-party providers)

We only collect information that's genuinely necessary for providing our blockchain integration and consulting services. No unnecessary data collection, no hidden tracking.

How We Use Your Information

Your information serves specific purposes related to delivering quality blockchain consulting services. We're not in the business of selling data or bombarding you with irrelevant marketing—we use what you share to serve you better.

  • Analyzing your business requirements and recommending appropriate blockchain solutions
  • Communicating about project timelines, updates, and technical recommendations
  • Processing contracts and handling billing for our consulting services
  • Providing ongoing support and maintenance for implemented blockchain systems
  • Improving our service quality based on project outcomes and client feedback
  • Meeting legal and regulatory requirements in Malaysia's business environment

We might occasionally share insights about blockchain trends or new service offerings, but only if you've expressed interest. You can opt out of these communications anytime—no hassle, no guilt trips.

Your Privacy Rights

You have real control over your personal information. These aren't just legal requirements we're checking off—they're practical rights you can actually exercise.

Access Your Data

Request a copy of all personal information we have about you. We'll provide it in a readable format within 30 days.

Correct Information

Found an error in your details? Let us know and we'll fix it promptly. Accurate information helps us serve you better.

Delete Your Data

Want us to remove your information? We'll delete what we legally can, though we might need to keep some records for business purposes.

Limit Processing

Ask us to stop using your information for specific purposes while still maintaining your account and service access.

To exercise any of these rights, just send us an email. We'll verify your identity and handle your request as quickly as possible. No bureaucratic runaround.

Data Security & Storage

We take data protection seriously because your business information deserves proper security. Our approach combines industry-standard practices with common sense precautions.

  • Encrypted data transmission using SSL/TLS protocols for all communications
  • Secure cloud storage with regular backups and redundancy measures
  • Limited access controls—only team members who need your information can see it
  • Regular security updates and monitoring of our systems and software
  • Physical security measures for our office premises and equipment
  • Incident response procedures if any security issues arise

We keep your information only as long as needed for business purposes or legal requirements. When it's time to dispose of data, we do it securely.

While we implement strong security measures, no system is completely bulletproof. If something does happen, we'll notify you promptly and take immediate action to minimize any impact.

Information Sharing

We don't sell your information to third parties—that's not our business model. However, we do work with trusted partners to deliver comprehensive blockchain solutions, and this sometimes requires sharing relevant project details.

  • Technology partners who help implement specific blockchain solutions for your project
  • Cloud service providers who host our systems securely
  • Payment processors who handle billing and transaction security
  • Legal and accounting professionals who support our business operations
  • Regulatory authorities when required by Malaysian law

When we share information, it's covered by strict confidentiality agreements. Partners can only use your data for the specific services they're providing—no other purposes allowed.

If our business structure changes through merger or acquisition, your information might transfer to the new entity. We'd notify you beforehand and ensure the same privacy protections continue.

Cookies & Website Data

Our website uses cookies to improve your browsing experience and help us understand how people use our services. Nothing invasive—just practical tools that make the site work better.

  • Essential cookies that keep the website functioning properly
  • Analytics cookies that show us which pages are most helpful
  • Preference cookies that remember your settings and choices
  • Security cookies that protect against fraudulent activity

You can control cookie settings through your browser, though disabling certain cookies might affect website functionality. We don't use tracking cookies for advertising purposes—our focus is on service delivery, not ad targeting.

Updates to This Policy

Privacy practices evolve as technology and regulations change. When we update this policy, we'll notify active clients directly and post the changes on our website.

Significant changes get more prominent notification—we won't bury important updates in fine print. The "Last Updated" date at the top shows when we made the most recent changes.

We believe in transparency about privacy practices. If you have questions about any changes, just ask—we're happy to explain what's different and why.

Questions About Privacy?

We're here to help if you need clarification about our privacy practices or want to exercise your data rights. Reach out anytime—we respond to privacy inquiries promptly.

Email

info@swordmaxconnect.com

Phone

+60123166028

Address

Jalan Yam Tuan, Bandar Seremban
70000 Seremban, Negeri Sembilan